SCOPE OF SERVICE

Wink Exteriors LLC, as an independent contractor, hereby agrees to provide professional cleaning services in coordination with the on-site personnel of the client. The client shall grant Wink Exteriors LLC access to the property and its surroundings during regular business hours and other mutually agreeable times. The client agrees to allow Wink Exteriors LLC the use of indoor and outdoor water spigots. The client ensures that water spigots are in good working condition and free of heavy minerals and rust/iron deposits, furthermore, all items to be cleaned are structurally sound prior to cleaning and all items are able to withstand the cleaning service. The client agrees to close windows and doors prior to Wink Exteriors LLC arrival and the client ensures the property is free from leaks. The client acknowledges their responsibility to protect and move all sensitive items, furniture and décor from the areas being serviced, and, if any items left in the area being serviced, Wink Exteriors LLC will act with care but is not responsible for any damages that may be caused. Wink Exteriors LLC can refuse service or partial service for any reason including, but not limited to, in the case of inaccessible areas and safety hazards.

Window Cleaning Disclaimers

Window glass manufactured quickly often has defects. It is common to find fingerprints and scratches between the glass. It is common not to notice these when a window is dirty. After cleaning, if you recognize these issues, contact your builder to determine if you have a warranty.

Wink Exteriors is not responsible for these pre-existing conditions:

• The adhesive on alarm sensors wears down over time. Our technicians are as careful as possible but lifting a window may make them loose or fall off. Wink Exteriors is not responsible for alarm sensor replacement, including alarm company visits to make the system work properly again.

• Our routine cleaning does not include calcium removal and requires a separate window restoration quote. Calcium deposits appear when pool sweeps or sprinklers wet windows. This buildup often looks like irregular white shaped-spots and requires additional products and razors to remove. Lastly, calcium may not be visible on a dirty window, so it can be hard to notice until after cleaning.

• Wink Exteriors is not responsible for window screens damaged or broken during removal due to being severely weathered or brittle with age. In addition, screens that fit too tight and become bent or damaged to remove or replace are not our liability. We safely remove hundreds of screens per day. You do have the option of removing and replacing them yourself if you prefer.

• We are not responsible for blinds, shutters, magnets, or hardware that break, become loose, fall, or malfunction. To clean interior windows, they need to open. If you have aging blinds or shutters, we recommend you open them as we will not be responsible for repair or replacement. Blinds and shutters contain components that, over time, wither with sun damage or usage. We are often the first to manage them for prolonged periods, and Wink Exteriors is not responsible for repair or replacement for trying to operate them to clean the window.

• Wink Exteriors is not responsible for unsecured windows. We must be able to open the window, clean the glass, and complete the cleaning with the frame and glass being secure in place. If there is a problem, we suggest you contact the original manufacturer or installer, as they typically have a warranty.

•  Window frames, hardware, latches, springs, or any other internal parts that risk a malfunction by opening and closing the window are not the responsibility of Wink Exteriors. Over time, these parts will wear out, become loose, or be stuck with settling, and anyone who opens the window is subject to them breaking.

• We will not razor any tempered glass unless the homeowner signs a tempered glass waiver. Tempered glass is known to scratch, and Wink Exteriors will not be responsible for replacement.

• Construction cleaning crews, installers, or inexperienced window cleaners may scratch your glass. Wink Exteriors is not responsible for these pre-existing conditions. Our technicians will alert you of this on-site when discovered. We carry and use proper equipment, and routine cleaning will not scratch glass. Wink Exteriors techs cannot razor a window without a liability waiver signed. Razors would not harm window glass unless the glass resulted from poor manufacturing. Sometimes manufacturers rush production and bake small fines into the surface. If a razor slides over these fines, it can scratch your glass. The IWCA recommends the use of razors for construction cleaning. The problem and need for a waiver are that we have no control over the glass preparation.

• Interior track cleaning is a separate service and requires lifting the window to clean the track where the window sits. The tiny crevices in the corners of tracks are sometimes impossible to clean perfectly; sometimes, what is visible is a hairline crack in paint or caulking.

• The customer should disconnect security screens connected to alarms. These are often delicate and sensitive and can require a visit by alarm companies to have them working correctly once disconnected.

• When we quote skylight cleaning, we are quoting exterior only. If you want to add an interior cleaning, you must request it when we quote. Please note that we do not use soap and squeegee inside skylights; we only cobweb the area.

• Fogged windows and broken seals come with age, not by cleaning a window. The water or pressure used by our cleaners is no more than heavy rain. Windows will not leak unless they have broken seals, cracks, or if the frames have separated. Fogged or defective windows are not always noticeable until a window is clean. Wink Exteriors is not responsible for fogged windows, and we recommend checking on your warranty for replacement.

• The customer should remove valuables and family heirlooms from the vicinity of the window.

• We request that homeowners make each window path accessible before our arrival. If there is no clear path to access a window or heavy furniture in the way, our team will remove this window from the scope of work and subtract it from the invoice.

• When we clean the exterior windows, this may make the interior dirt more noticeable. You can tell if you need an interior window cleaning by creating an x with your finger on the glass to determine whether there is a haze on the glass.

• Sticker removal is an additional charge unless specified in the estimate.

• The homeowner must inform us of any tinted windows. It is sometimes tough to see if tinting exists. Wink Exteriors will not be responsible for tint replacement.

• Commercial window cleanings require windows to be accessible and free of clutter. We do not remove signs or anything electrical.
  
  

PHOTOS, VIDEOS AND MARKETING

The client agrees to allow Wink Exteriors LLC to utilize any photos, descriptions, reviews, quotes, or videos of the property and/or the client in marketing and advertising for Wink Exteriors LLC. The client acknowledges and agrees that Wink Exteriors LLC will display a marketing sign on the client's property while service is being conducted.

PAYMENT, BILLING AND DISPUTE

Wink Exteriors LLC's written and verbal estimates and prices are subject to an on-site survey. Estimates are valid for 7 days. The client agrees to remit payment to Wink Exteriors LLC for the entire project cost immediately upon project completion. The client agrees to notify Wink Exteriors LLC of any service dispute within seventy-two (72) hours upon project completion. The client agrees that any invoice amount not disputed within seventy-two (72) hours after services are rendered shall be considered a final and non-negotiable amount. The client agrees that failure to pay any amount due within 24hrs of invoice date may be considered a material breach of contract and Wink Exteriors LLC, at its option, may cease to perform all work without liability.

CANCELLATION/TERMINATION

Wink Exteriors LLC reserves the right to suspend services at any time. Scheduled services may be changed or terminated by the client with a twenty-four (24) hour written notice to the other party. Any payment for services rendered owed by client shall be due and payable at the time this agreement is terminated. All written cancellation notifications should be sent to office@winkexteriors.com.

MISCELLANEOUS

Wink Exteriors LLC and the client agree that neither party will accept this contract without the express written consent of the other party. Wink Exteriors LLC and the client agree that this agreement represents the entire Contract between the parties, and it supersedes all prior agreements, either written or oral. This contract may only be modified in writing that makes specific reference to the provision being modified. The law of the State of Georgia shall govern the validity, enforceability, terms, construction and interpretation of this Contract. In the event that any provision under this Contract is invalid or unenforceable under the application of law that shall not affect the validity or enforceability of the remaining provisions. The title of the various paragraphs of this Contract are solely for the convenience of the parties, and will not be used to explain, modify, amplify or aid in the interpretation of the provisions of this Contract. The Forum for any dispute arising out of or related to this contract shall be at a venue exclusively in the State of Georgia. The client does hereby agree and submit to personal jurisdiction in the State of Georgia for the purposes of any suit, proceeding or hearing brought to enforce or construe the terms of this Contract or to resolve any dispute or controversy arising under, as a result of, or in connection with this Contract of the parties' relationship. The client waives any right to contest such venue and jurisdiction and any claims that such venue and jurisdiction are invalid.